WECU taps NextBranch to replace and outsource ATM fleet

By AI, Created 11:30 AM UTC, May 20, 2026, /AGP/ – WECU has chosen NextBranch to replace and fully outsource its ATM fleet, shifting equipment ownership and day-to-day management to the vendor. The move is designed to modernize self-service banking while reducing operational demands on the Washington credit union’s staff.

Why it matters: - WECU is handing off ATM ownership and operations to NextBranch, a move that can reduce maintenance complexity and internal workload. - The shift is aimed at improving self-service access for members while freeing WECU staff to focus on member service and growth. - NextBranch is positioning the deal as a full outsourcing model that combines hardware, software, compliance and support in one subscription.

What happened: - NextBranch announced a partnership with WECU, one of Washington state’s largest credit unions, to replace and manage WECU’s ATM fleet. - The agreement uses NextBranch’s ATM outsourcing model. - WECU Vice President of Operations Malori Schlosser said the partnership lets the credit union modernize its ATM fleet without adding pressure to the internal team. - NextBranch President Spencer Matthews said the partnership brings WECU into the company’s fully outsourced model.

The details: - NextBranch will own and operate WECU’s ATMs under a complete outsourcing structure. - The monthly subscription includes equipment, software, security, compliance upgrades, monitoring and service. - NextBranch’s AutoResolve technology will monitor the fleet around the clock. - NextBranch says its managed fleet has sustained uptime above 99%. - WECU is headquartered in Bellingham, Washington, and serves about 170,000 members. - WECU has more than $3 billion in assets and was founded in 1936. - The credit union has been recognized as Washington’s Healthiest Credit Union and ranked among Forbes’ Best-in-State Credit Unions. - NextBranch is a subsidiary of Grant Victor, Hyosung’s largest U.S. reseller partner and 2025 Partner of the Year. - Grant Victor companies own and operate more than 7,000 ATMs, ITMs and TCRs nationwide. - More information is available at NextBranch’s website. - WECU’s website is available at WECU.

Between the lines: - The deal reflects a broader push by financial institutions to outsource infrastructure that does not directly differentiate the member experience. - For credit unions, the appeal is often less about the machines themselves and more about reducing compliance, uptime and service burdens. - NextBranch is also using the announcement to reinforce its pitch that outsourced ATM management can let institutions stay focused on core banking relationships.

What’s next: - NextBranch will begin replacing and operating WECU’s ATM fleet under the new model. - The partnership will test whether outsourced management can deliver both higher uptime and lower internal overhead for a large credit union. - NextBranch is likely to continue marketing its ATM, ITM and TCR outsourcing programs to banks and credit unions.